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Thursday, October 3 • 11:05am - 11:55am
Successfully Dealing with Patron Behaviors

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Attendees will learn how to navigate the difficult patron behavior situations and learn how applying empathy and understanding will build patron relationships and connections.

avatar for Jill Martinez

Jill Martinez

Automation Librarian, Cedar Rapids Public Library
Jill Martinez has worked for the Cedar Rapids Public Library for three years and worked with patrons for almost 20. Prior to librarianship, Jill worked for 15 years a Social Worker
avatar for Natalie Struecker

Natalie Struecker

Downtown Library Manager, Cedar Rapids Public Library
Natalie Struecker has been the Downtown Library Manager for two years and working with patrons for almost 20. She has worked in urban and rural libraries and with a wide range of people.
avatar for Jennie Garner

Jennie Garner

Director, North Liberty Community Library
Jennie Garner loves her library patrons (most of the time). Jennie began her library career at the North Liberty Community Library in 1995, becoming its Director in 2014. Since then she has lead staff to adopt a patron-focused mindset. She is passionate about offering high quality... Read More →

Thursday October 3, 2019 11:05am - 11:55am

Attendees (15)