2019 Joint Conference ILA/NLA/NSLA

You've hired a new staff person and now you need to train them. You spend a couple hours talking to your new employee, showing them around, going over the ins and outs of their job. They need to hear everything they need to know as quickly as possible so they can be on the service desk, right? But are they as ready as you hoped? Or could there be a better way? New staff don't need to learn everything on day one, but how can you help them learn it when they DO need it. This presentation will describe how one library transformed the good, the bad, and the ugly of training new staff into a consistent on-boarding process, with useful tools and timely information.