You've hired a new staff person and now you need to train them. You spend a couple hours talking to your new employee, showing them around, going over the ins and outs of their job. They need to hear everything they need to know as quickly as possible so they can be on the service desk, right? But are they as ready as you hoped? Or could there be a better way? New staff don't need to learn everything on day one, but how can you help them learn it when they DO need it. This presentation will describe how one library transformed the good, the bad, and the ugly of training new staff into a consistent on-boarding process, with useful tools and timely information.
Terry Wingate has been with the Omaha Public Library since 2007. Since 2009, she has managed the Staff Learning, Professional Development and Statistics Departments for the library system.
Learning and Statistics Specialist, Omaha Public Library
Danielle Shultz is the Learning & Statistics Specialist at Omaha Public Library, and has been in this position since 2015. Danielle helps run new employee orientation and plans learning and training opportunities for staff. Before her current position, she was a reference associate... Read More →
Thursday October 3, 2019 11:05am - 11:50am CDT
Dapper II
