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Thursday, October 3 • 1:30pm - 2:20pm
Modeling Respect Outside the Box

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We know we shouldn’t view patrons as objects… right? What does it look like when we think “outside the box” in program design and service curation? How can we model patience and respect even when faced with rude patrons? This crash course in the framework of “Leadership and Self Deception” of the Arbinger Institute will spark conversations of patience and compassion.

avatar for Madeline Jarvis

Madeline Jarvis

Adult and Information Services Manager, Marion Public Library
Madeline Jarvis is the Adult and Information Services Manager at the Marion (IA) Public Library.  She and her team cultivate collections, services, and partnerships to serve the Marion community.  She is passionate about identifying and eliminating barriers to resources for her... Read More →
avatar for Berlinda Owens

Berlinda Owens

Adult and Information Services Specialist, Marion Public Library
Berlinda Owens is the Adult and Information Services Specialist at the Marion (IA) Public Library.  She contributes to the effective operations of the library by providing a variety of educational, and cultural services to adult programs, and organizations to serve the Marion community... Read More →

Thursday October 3, 2019 1:30pm - 2:20pm CDT
Dapper II