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Thursday, October 3 • 1:30pm - 2:20pm
There Be Information Pirates: Keeping Your ILL Subsystem Safe

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Everyone is aware of the personal and financial havoc identity theft can cause, however identity thieves are also interested in library accounts and the access these accounts give them to intellectual content. Much has been written about phishing schemes that harvest library users’ credentials and passwords, and use them to download large amounts of library’s licensed online content, but over the past year, the University of Nebraska’s Interlibrary Loan staff have noticed smaller scale instances of identity theft. These stolen credentials were used to access patrons’ Interlibrary Loan accounts and place fraudulent requests. We will share the methods used to identify these suspicious requests and how they were distinguished from legitimate request traffic. We will outline the short term steps taken to protect the compromised patron accounts and prevent new bogus requests. We will also describe the broader measures our institution is taking to change our patron authentication process to protect patrons' identity.

avatar for Joyce Melvin

Joyce Melvin

Interlibrary Loan and Resource Sharing Manager, University of Nebraska Lincoln Libraries
Joyce Melvin is the Interlibrary Loan and Resource Sharing Manager at the University of Nebraska Lincoln Libraries. Her work in resource sharing and libraries over the last 28 years has mostly centered on improving technology and automation. She has co-authored several articles on... Read More →
avatar for Amy Heberling

Amy Heberling

Borrowing Research & Lending Assistant, University of Nebraska - Lincoln Libraries
Amy Heberling is Borrowing Research and Lending Assistant at University of Nebraska—Lincoln Libraries. She has worked in Interlibrary Loan for 18 years and has experience various Interlibrary Loan activities including Borrowing, Lending, the Purchase on Demand program, and patron... Read More →

Thursday October 3, 2019 1:30pm - 2:20pm CDT
Windsor IX