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Thursday, October 3 • 4:10pm - 5:00pm
The Culture of Poverty and the Shushing Librarian: Using Compassionate Behavior Management to Bridge the Economic Divide

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Libraries are one of the few places that people from diverse economic backgrounds interact. A shared space where people from different socioeconomic classes coexist together can sometimes lead to tense interactions where differences in communication style, worldview, ideas about the role of adults and children, and other foundational issues that are deeply held, are on display. By building relationships with individuals and using empathy driven de-escalation techniques, often conflicts can be avoided all together. Using scholarly evidence and our own experiences based on daily interactions with a diverse community, we will discuss effective pre-conflict techniques as well as verbal and non-verbal tools to help librarians have successful interactions with their patrons.

avatar for Elizabeth Stevens

Elizabeth Stevens

Public Services Librarian, Johnston Public Library
Elizabeth Stevens is a Public Services Librarian at Johnston Public Library in Johnston, Iowa and takes a special interest in all things design; specifically using visual and verbal language to spread the word about the amazing things happening at public libraries. Beth loves how... Read More →
avatar for Megan Sockness

Megan Sockness

Youth Services Librarian, Johnston Public Library
Megan Sockness, an MLIS graduate from the University of Wisconsin-Milwaukee, is the Youth Services Librarian at the Johnston Public Library in Johnston, Iowa. Megan is a 2018 graduate of the Iowa Library Association Leadership Institute and a member of the ILA Awards Committee. She... Read More →

Thursday October 3, 2019 4:10pm - 5:00pm CDT
Windsor IX